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Attention Members RE: All Updates from PSCCU Pertaining to the Coronavirus (COVID-19)

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BRANCHES REOPEN MONDAY, JUNE 29


As of Monday, June 29, PSCCU returned to regular branch hours for the following locations:

  • Bellevue
  • Renton
  • Vashon Island (closed from 1:00-2:00 Tuesdays - Fridays for lunch)

Our Tacoma branch will remain closed as the PSE campus is still not fully opened but we are still here to answer your calls - we miss talking to you all.

As we have been doing since the start of the pandemic, PSCCU remains committed to providing a safe and healthy workplace for all employees, members, and visitors. To ensure we continue to provide these measures, we have certain requirements in place.

What You Need To Know

  • While we are no longer doing appointment-based branch visits, we are still encouraging members to call us first to see if there are other ways we can assist you or if using any number of our remote services will work.
  • Per the now Washington State mandate, any visitors to a branch must wear a face mask.
  • Visitors must maintain at least a 6 foot distance from others, along with following other social distancing guidelines while in the lobbies.
  • Doors will remain locked to limit the number of members in the branch to 2. Please knock if we don't see you.
  • Employees will be following increased cleaning and disinfecting protocol, and safety shields have been installed at all member service areas.

While we are happy to be reopening the majority of our branch lobbies, we do recommend members continue to conduct PSCCU banking and communication needs through the use of our Online and Mobile Banking, email and telephone.

We appreciate your patience and understanding as we've been working hard to ensure our members and staff are taken care of during these trying times.

Thank You PSCCU Members!

www.psccu.org  •  askus@psccu.org
425.283.5151  •  800.273.1550

_____________________________________________________________________

April 3, 2020

Dear Members,

As a proactive measure to protect the health and safety of all members and employees from the spread of COVID-19 (coronavirus), the following branches will be operating under limited hours and by appointment only.  We ask that you contact the branch before coming in so we can determine the best and safest way to assist you. 

BELLEVUE

  • Monday – Friday, 10:00am – 3:00pm
  • For assistance please call 425-283-5151 or email askus@psccu.org

RENTON

  • Monday – Friday, 10:00am – 3:00pm
  • For assistance please push the intercom button on the left of the door or call 425-251-5161 during these hours
  • For deposits and loan payments, please utilize the drop box to the right of the ATM

TACOMA

  • Closed temporarily

VASHON ISLAND

  • For assistance please call 206-408-7453
  • Tuesday – Friday, 10:00 am – 3:00pm and Saturday, 10:00am – 2:00pm
  • Deposits to the Night Drop will continue to be processed until 5:00pm Tuesday-Friday and until 1:00pm on Saturday

Using Virtual Means For Loans & Other Documents

As a reminder, PSCCU has several virtual options to allow our members to still apply for loans, open accounts and sign important paperwork.

  • Apply for nearly any loan here on our website
  • Utilize eSignature to sign important documents
  • Scan/email paperwork to us at askus@psccu.org
  • Give us a call at 425.283.5151 or 800.273.1550
  • We’ll work with you to get creative!

If you have questions, concerns or need any assistance, please don’t hesitate to contact us as we are here to help you in any way we can.

We value your membership and together, we will work to maintain a healthy environment to support you and your financial needs. We wish you and your families well during this time.

www.psccu.org  •  askus@psccu.org
425.283.5151  •  800.273.1550

_____________________________________________________________________

March 22, 2020

Dear Members,

As situations continue to change on nearly a daily, if not sometimes hourly basis surrounding the COVID-19 (coronavirus) situation, we want to assure you that Puget Sound Cooperative Credit Union is taking all necessary precautions to keep our staff and our members as safe and healthy as possible, while still being available to help our members with their financial needs as we all work together during this difficult time.

First & Foremost, Your Credit Union Is Still Safe, Sound & Solid

PSCCU is in a strong position to handle this pandemic as we help our staff and members during this difficult time. We are well-capitalized and your deposits remain insured up to $250,000 by the National Credit Union Administration (NCUA). Please note that any reduction to face-to-face contact or in-branch operation closure is strictly a precautionary measure for the health of our staff, our community, and our members.

Changes To Branch Lobby Hours & Branch Closures

As we all begin to practice more social-distancing, effective Monday, March 23, the following branches will be operating under the listed days and hours, with each branch only allowing no more than 3 people into the branch at a time.

  • Bellevue: Monday – Friday, 10:00am-3:00pm
  • Renton: Monday – Friday, 10:00am-3:00pm
  • Vashon Island: Tuesday-Friday, 10:00am-3:00pm, Saturday 10:00am-2:00pm

Additionally, our Tacoma branch is fully closed during this time.

With this change within the branches, we want to inform and remind you of all the ways you can conduct your PSCCU banking needs without having to come directly into close contact with someone.

Easy Access To Your Accounts Online & On Your Phone

Safely and conveniently manage your finances anytime, anywhere, on any device with PSCCU’s variety of online and mobile banking options.

Online Banking & Bill Pay

  • View account balances and history
  • Set up and pay your bills
  • Deposit checks
  • Make transfers between accounts
  • Receive electronic statements
  • Locate the nearest surcharge-free ATM
  • As well as much more

If you are not already signed up for online/mobile banking, let’s make that happen. Simply click here to get started. If you need any assistance in setting this up, please email Member Services at askus@psccu.org or call us at 425.283.5151 or 800.273.1550 and we will be happy to help. Once signed up, you can do virtually everything you would do at a branch, without venturing out.

Surcharged-Free ATMs

Besides our very own PSCCU ATMs, as a member you also have access to over 30,000 ATMs nationwide through the CO-OP ATM Network. You can visit the Locations & Hours page on our website to find all the surcharge-free ATMs near you. If you have not had the opportunity to get a debit card yet, contact us and with proper identification we can provide one for pick up.

Using Virtual Means For Loans & Other Documents

PSCCU has several virtual options to allow our members to still apply for loans, open accounts and sign important paperwork.

  • Apply for nearly any loan here on our website
  • Utilize eSignature to sign important documents
  • Scan/email paperwork to us at askus@psccu.org
  • Give us a call at 425.283.5151 or 800.273.1550
  • We’ll work with you to get creative!

If you have questions, concerns or need any assistance, please don’t hesitate to contact us as we are here to help you in any way we can.

We value your membership and together, we will work to maintain a healthy environment to support you and your financial needs. We wish you and your families well during this time.

www.psccu.org  •  askus@psccu.org
425.283.5151  •  800.273.1550

_____________________________________________________________________

March 14, 2020

At PSCCU, the safety, health and experience of our members and employees is our number one priority. In light of the rapidly changing situation with the coronavirus (COVID-19) outbreak, as well as flu, cough and cold season, we want to take this opportunity to update you about the remote services offered by PSCCU. Our services are easy to use and very helpful in the event you are at home or prefer not to visit a branch, and most importantly they keep us all safe.

If you are not already signed up for online/mobile banking, let’s make that happen. Simply click here to get started. If you need any assistance in setting this up, please email Member Services at askus@psccu.org or call us at 425.283.5151 or 800.273.1550 and we will be happy to help. Once signed up, you can do virtually everything you would do at a branch, without venturing out:

  • View account balances and history
  • Set up and pay your bills
  • Deposit checks
  • Make transfers between accounts
  • Receive electronic statements
  • Locate the nearest surcharge-free ATM
  • As well as much more

Please stay tuned to your email, here on our website, or visit us on Facebook for the latest updates on possible changes to our branch operations and/or hours. We appreciate your understanding and cooperation during this time, and we will keep you informed of any new developments that may impact our members.

Sincerely,
Your PSCCU Team

_____________________________________________________________________

March 5, 2020

Dear Members,

At PSCCU, the health, safety and experience of our members and employees is our top priority. Like all businesses, we are closely monitoring the coronavirus (COVID-19) outbreak. The safety and security of all is our number one priority, and we can only achieve this with your help.

  • If you have traveled to an identified high-risk zone, we ask that you follow the advice of local authorities and self-quarantine at home for 14 days.
  • If you exhibit flu-like symptoms, such as respiratory symptoms, fever, cough, shortness of breath or breathing difficulties, please err on the side of caution and self-quarantine at home for 14 days (or until you are cleared by a healthcare provider).
  • Please be aware should any of our staff feel the health and safety of themselves and our members may be in jeopardy due to signs of illness from another, they will work with that individual to help them perform their PSCCU banking needs through another form other than in-person at the branch.
  • If you are unable to visit us in-person, you can always conduct your PSCCU banking via our Online Banking, Mobile Banking and by contacting us during regular branch hours.

Finally, as with our employees, we also encourage our members to follow the below protective measures advised by global health authorities:

  • Frequently and thoroughly clean hands with an alcohol-based hand sanitizer or soap and water;
  • When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands;
  • Avoid touching your eyes, nose or mouth;
  • Avoid close contact with anyone who has a fever or cough;
  • If you have a fever, cough or difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority

We will make every effort to keep our locations operational for our members. However in certain circumstances, including under notification from local authorities, we may close locations or recommend members do not come into a branch, to protect the safety of our employees, members and the wider community.

We appreciate your understanding and cooperation during this time, and we will keep you informed of any new developments that may impact our members.

Thank you,
PSCCU